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Privacy Policy

Effective Date: June 16, 2024

Last Updated: September 4, 2026

 

ynVISION (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy outlines our practices regarding the collection, use, and sharing of your personal information when you visit our website, use our services, or interact with us.

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1. Information We Collect

We collect various types of information to provide and improve our services to you, including:

  • Personal Information: Name, email address, phone number, postal address, and other contact details you provide when you contact us or use our services.

  • Technical Information: IP address, browser type, operating system, referring URLs, pages viewed, and other similar technical data collected through cookies and similar technologies.

  • Usage Information: Information about how you use our website, products, and services, including preferences, interests, and browsing behavior.

In addition to the information described above, depending on how you interact with ynVISION, we may also collect the following information:

  • Order and Transaction Information: Information related to purchases, orders, returns, refunds, shipping, delivery, local pickup, warranties, and other transactions with us. Payment information may be processed by third-party payment processors on our behalf. ynVISION does not necessarily receive or store complete payment card information when that information is submitted directly to a payment processor.

  • Account and Customer Information: Information associated with an online account, purchase history, saved preferences, customer service requests, and communications with us.

  • Quote and Service Request Information: Information you provide when requesting a quote, consultation, installation, service appointment, product recommendation, or other service, including information regarding your project, property, equipment, installation needs, and requested services.

  • Wholesale and Business Applicant Information: If you apply for wholesale or trade access, we may collect your name, business name, business contact information, resale or tax-exemption information, business credentials, and documents you voluntarily upload, including resale certificates or similar documentation.

  • Communications: Information contained in emails, contact forms, telephone communications, product-support requests, warranty requests, reviews, feedback, and other communications you send to us.

  • Device and Online Activity Information: Information regarding the device and connection used to access our website, including device identifiers, IP address, browser information, approximate location derived from an IP address, referring pages, pages visited, interactions with website features, and similar information collected through cookies and related technologies.

​​We ask that you do not provide sensitive personal information that is not reasonably necessary for the transaction, application, service request, or other purpose for which you are contacting us.

 

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • Providing Services: To deliver the products and services you request, manage your account, and provide customer support.

  • Improving Our Services: To understand how our services are used and to enhance your experience with us.

  • Communication: To send you updates, promotional materials, and other information that may be of interest to you. You can opt-out of these communications at any time.

  • Legal Compliance: To comply with legal obligations and protect our rights and interests. 

We may also use information we collect to:

  • Process and fulfill purchases, payments, shipments, deliveries, local pickups, returns, refunds, exchanges, and warranty requests.

  • Respond to quote requests, schedule consultations or service visits, provide technical support, and communicate with you regarding products, installations, projects, or services.

  • Review and administer wholesale, reseller, dealer, or trade-account applications and verify information provided in connection with those applications.

  • Maintain transaction, tax, accounting, warranty, customer-service, and other business records.

  • Detect, investigate, prevent, and address fraudulent transactions, misuse of our website, security incidents, and other potentially unlawful or unauthorized activity.

  • Operate, maintain, troubleshoot, measure, analyze, and improve our website, online store, products, marketing, customer experience, and services.

  • Understand website traffic, customer interactions, and the effectiveness of our content, advertising, and marketing efforts.

  • Enforce our agreements, policies, and terms and protect the rights, property, safety, and security of ynVISION, our customers, our website, and others.

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3. Sharing Your Information

We do not sell your personal information to third parties. We may share your information with:

  • Service Providers: Trusted third parties that assist us in operating our website, conducting our business, or providing services to you. These may include payment processors, website and e-commerce providers, shipping and delivery providers, manufacturers or distributors involved in fulfilling or supporting an order, and other third parties reasonably necessary to provide the products or services you request.

  • Legal Requirements: When required by law or in response to legal processes, we may disclose your information to law enforcement agencies, courts, or other governmental authorities.

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4. Security

We implement a variety of security measures to protect your personal information. While we strive to use commercially acceptable means to protect your information, no method of transmission over the Internet or electronic storage is 100% secure.

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5. Your Rights

You have the right to:

  • Access Your Information: Request a copy of the personal information we hold about you.

  • Correct Your Information: Request that we correct any inaccuracies in your personal information.

  • Delete Your Information: Request that we delete your personal information, subject to certain legal exceptions.

  • Opt-Out: Opt-out of receiving marketing communications from us.

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6. Cookies

Our website uses cookies to enhance your experience. Cookies are small files stored on your device that help us understand how you use our site and enable us to personalize your experience. You can manage your cookie preferences through your browser settings.

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7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the updated Privacy Policy on our website and updating the ‘Last Updated’ date.

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8. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

ynVISION

1 Como Ct.

Towaco, NJ 07082


Email: info@ynvision.design
Phone: (973) 232-5281

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